FAQ

On this page, you can find our frequently asked questions that may help you with your question or problem.

• DO YOU SHIP INTERNATIONALLY?
We ship to almost every corner of the world possible to keep our music alive! However, please note that shipping is currently unavailable in certain EU locations, specifically the Netherlands, Austria, and Spain (and more), due to complex local recycling regulations and high administrative fees. We are truly sorry about this, but we hope to catch you and hand over your merch in person next time we are out on tour! 

• WHAT'S A PRE-ORDER?
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment in advance or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
Please note that pre-orders will have an estimated date to be shipped, but we reserve the right that this may be delayed due to circumstances out of our control. All items in an order containing a pre-order item will be shipped together at the later date.

• DO I NEED A CUSTOMER ACCOUNT TO PLACE AN ORDER?
A customer account is not required to place an order. However, a customer account will enable a faster checkout the next time you place an order and it can be helpful to view your order status and order history. We do not have access to your password or credit card information.

• I HAVEN'T FOUND THE ANSWER TO MY QUESTION ON THIS PAGE, WHAT SHOULD I DO?
You can reach out to us with your inquiry at ...